+91 97982 77369 info@prepalpine.com

Contact Us & Grievance Redressal

At PrepAlpine, we are committed to transparency, responsiveness, and fair resolution of user concerns.

If you have any questions, complaints, or issues related to payments, access, or services, please reach out to us through the channels below.

1. General Contact Information
Official Name: PrepAlpine
Website: https://www.prepalpine.com
Email (Primary Support): support@prepalpine.com

For general queries related to:

  • Account access
  • Course plans
  • Platform usage
  • Mentorship schedules
  • Technical assistance

Please write to us at the above email ID.

2. Payment, Refund & Razorpay-Related Queries

For concerns related to:

  • Razorpay payments
  • Transaction failures
  • Duplicate or excess charges
  • Refund eligibility (as per policy)

Please email us at:
📧 payments@prepalpine.com

While writing, kindly include:

  • Registered email / phone number
  • Razorpay Transaction ID
  • Date of transaction
  • Brief description of the issue

This helps us resolve issues faster and accurately.

3. Grievance Redressal Officer

In accordance with Razorpay guidelines and applicable Indian laws, PrepAlpine has appointed a Grievance Redressal Officer.

Name: Grievance Officer – PrepAlpine
Email: grievance@prepalpine.com
Response Time: Within 48 business hours
Resolution Timeline: Up to 7 working days, depending on issue complexity

You may contact the Grievance Officer if:

  • Your issue remains unresolved after contacting support
  • You have a formal complaint related to payments, refunds, or access
  • You wish to escalate a dispute
4. Support Hours

🕘 Support Availability:
Monday to Friday
10:00 AM – 6:00 PM (IST)

Queries received outside support hours will be addressed on the next working day.

5. Chargebacks & Disputes

We strongly encourage users to contact PrepAlpine directly before initiating a chargeback through their bank or Razorpay.

Unnecessary chargebacks may:

  • Delay resolution
  • Lead to temporary account suspension during investigation

PrepAlpine cooperates fully with Razorpay and banks by providing:

  • Transaction records
  • Access logs
  • Policy references
6. Communication Policy
  • All official communication is conducted only via registered email IDs.
  • PrepAlpine does not provide support through unofficial WhatsApp numbers or social media DMs for payment matters.
  • Users are advised not to share OTPs, passwords, or payment details with anyone.
7. Policy Reference

For more details, please refer to:

  • Cancellation & Refund Policy
  • Terms of Service
  • Privacy Policy

Available on the PrepAlpine website.

“Every genuine concern is heard, reviewed, and resolved with fairness and accountability.”