Cancellation & Refund Policy

Cancellation & Refund Policy

Last updated: [24-December-2025]

This Cancellation & Refund Policy applies to all purchases, subscriptions, and payments made on
PrepAlpine through Razorpay or any other authorized payment gateway.

PrepAlpine is a digital education and mentorship platform. All services are delivered electronically
and/or through scheduled online mentorship sessions.

PrepAlpine provides:

• Immediate access to digital academic content
• Allocation of mentorship capacity
• Access to AI-powered practice tools and platform infrastructure

Because services are digitally delivered and provisioned instantly, refunds are limited and governed
strictly by this policy.

User-Initiated Cancellation

• Users may stop using the platform at any time.
• Cancellation of usage does not result in cancellation of the subscription.
• Fees already paid are non-refundable, whether used fully, partially, or not used at all.
• Access will remain active until the end of the purchased plan validity unless terminated under
  policy violations.

i. General Rule — No Refund After Access

Once payment is successfully completed and access is granted:
No refunds (full or partial) are provided under normal circumstances.

This includes, but is not limited to:

• Change of mind after purchase
• Personal schedule changes
• Exam postponement or attempt changes
• Dissatisfaction after accessing content
• Partial usage of services

ii. Exceptional Refunds (Limited & Discretionary)

Refunds may be considered only in the following exceptional cases:

• Payment successfully completed but access not provided due to a verified technical error from
  PrepAlpine’s side.
• Duplicate or excess payment made due to a payment gateway malfunction.

Conditions:

• Refund requests must be raised within 7 days of payment.
• Valid proof (transaction ID, screenshots, payment confirmation) must be provided.
• Approval is solely at the discretion of PrepAlpine.

If approved:

• Refunds will be processed to the original payment method via Razorpay.
• Processing timelines depend on Razorpay and the issuing bank (typically 5–10 working days).

PrepAlpine does not offer a paid trial period.

To enable informed decisions:

• A Free Plan is provided for evaluation of content quality and approach.
• Users are advised to review plan details carefully before making payment.

• Upgrades are allowed anytime, with proportionate fee adjustment.
• Downgrades are not permitted mid-cycle.
• No refunds are issued for downgrade requests.

PrepAlpine reserves the right to suspend or terminate access without refund if a user:

• Shares login credentials
• Redistributes content
• Misuses mentorship interactions
• Abuses AI tools or platform infrastructure
• Violates academic or community guidelines

Such termination does not entitle the user to any refund.

• Users are encouraged to contact PrepAlpine support first for any payment-related concerns.
• Initiating a chargeback without prior communication may result in account suspension pending
  investigation.
• PrepAlpine will submit transaction logs, access records, and policy documents to Razorpay in case
  of disputes.

• Payments are processed through Razorpay’s secure infrastructure.
• PrepAlpine does not store sensitive card or UPI details.
• All transactions are encrypted and PCI-DSS compliant as per Razorpay standards.

PrepAlpine reserves the right to update this policy to comply with:

• Razorpay requirements
• Legal or regulatory changes
• Operational improvements

Updates will be published on the website. Continued use of the platform implies acceptance of the
updated policy.

This policy is governed by the laws of India.

Any disputes shall be subject to the jurisdiction specified in PrepAlpine’s Terms of Use.

Payments are non-refundable once digital access is granted, except in verified technical or payment-error cases.