Privacy Policy

PrepAlpine (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of all users (“you”, “your”).

This Privacy Policy explains how your information is collected, used, stored, and protected when you access or use the PrepAlpine platform.

This policy applies to all users who:

• Visit the PrepAlpine website
• Register or enroll in any plan
• Use content, mentorship, AI tools, or community platforms
• Make payments via Razorpay or other authorized gateways

By using PrepAlpine, you consent to the practices described in this policy.

i. Personal Information

We may collect the following information when you register or use the platform:

• Name
• Email address
• Phone number
• Login credentials (encrypted)
• Academic background and preparation stage (as provided by you)

ii. Payment Information

• Payments are processed through Razorpay or other secure gateways.
• PrepAlpine does not store card details, UPI PINs, or banking credentials.
• Razorpay handles all sensitive payment data in compliance with PCI-DSS standards.

We may retain:

• Transaction IDs
• Payment status
• Plan purchased

for accounting, compliance, and dispute resolution.

iii. Academic & Usage Data

To provide personalized learning and mentorship, we may collect:

• Content access logs
• Practice performance data (MCQs, answer writing, diagnostics)
• AI tool interaction patterns
• Mentorship session participation

This data is used only to improve academic support and personalization.

iv. Technical Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Date and time of access

This helps with:

• Platform security
• Fraud prevention
• Performance optimization

Your data is used strictly for legitimate educational and operational purposes, including:

• Providing access to content, AI tools, and mentorship
• Personalizing preparation and practice recommendations
• Improving platform quality and academic outcomes
• Communicating important updates and support responses
• Processing payments and handling disputes
• Ensuring platform security and misuse prevention

PrepAlpine does not sell or rent user data to third parties.

As described in the FAQs:

• AI tools analyze practice performance and patterns, not private conversations.
• AI outputs are generated only from PrepAlpine’s curated content, not from open internet scraping.
• AI is used as a support tool, not a decision-maker.
• Human mentors remain central to guidance and judgment.

AI data is:

• Aggregated
• Pattern-based
• Used only for academic improvement

We may share limited data only in the following cases:

• With technology partners strictly for platform functionality (under confidentiality agreements)
• With payment gateways like Razorpay for transaction processing
• When required by law, court order, or regulatory authority
• For fraud prevention or policy enforcement

We do not share academic or personal data for advertising or marketing purposes.

• Community platforms (e.g., Discord) are moderated.
• Users are advised not to share sensitive personal information publicly.
• PrepAlpine is not responsible for data voluntarily disclosed by users in public forums.

PrepAlpine follows standard security practices, including:

• Encrypted credentials
• Access controls
• Secure hosting infrastructure
• Restricted internal data access

While no system is 100% secure, we take reasonable and industry-standard measures to protect user data.

• Personal and academic data is retained only as long as necessary for service delivery and compliance.

Upon plan expiry, limited data may be retained for:

• Legal obligations
• Dispute resolution
• Platform integrity

Users may request data deletion, subject to legal and operational constraints.

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (subject to policy and law)
• Withdraw consent by discontinuing platform use

Requests can be sent to:

📧 privacy@prepalpine.com

PrepAlpine may use cookies to:

• Maintain login sessions
• Improve user experience
• Analyze platform usage trends

Cookies do not store sensitive personal or payment information.

PrepAlpine services are intended for aspirants preparing for competitive examinations.

We do not knowingly collect data from children below the age required to legally consent under Indian law.

PrepAlpine may update this Privacy Policy to reflect:

• Legal changes
• Platform improvements
• Compliance requirements (including Razorpay)

Updates will be published on the website. Continued use implies acceptance of the updated policy.

This Privacy Policy is governed by the laws of India.

Any disputes shall fall under the jurisdiction specified in PrepAlpine’s Terms of Service.

For privacy-related concerns, contact:

Privacy Officer – PrepAlpine

📧 privacy@prepalpine.com

For unresolved issues, refer to the Grievance Redressal Officer listed on the Contact Us page.

“Your data exists to improve your preparation — not to be traded, exploited, or misused.”